Hoping that the problem is a language communication problem with fish street. I bought a jecod crossflow cp40 from fish street in May 2016. It worked great until a couple of days ago when a red warning light came on the pump and it would not work at all in any mode. Took it out of the tank and could find nothing abnormal with it. I contacted fish street (Eric) asked about warranty repair as I have only had it 3 months. I believe the warranty is for a year. Unfortunately i have no idea what he is saying. If anyone speaks chines who could communicate for me I would be very grateful as I would like to get this pump repaired/replaced. Please do not flame on Jaebo/jecod as that will not help anything.
Below is a stream of emails that from my perspective are non understandable.
thanks for your help.
To: Laurence <agia@cox.net>
Subject: RE: cp40 motor parts
Hi
All item over 3 month need pay shipping fee without return to repair
It cost you more time and cost
2016年8月21日 13:26 於 "Laurence Wahl" <agia@cox.net> 寫道:
I am confused. Is this pump covered for warranty of 1 year? This pump at this price should last longer than 3 months. It was purchased from you as referenced below on May 3, 2016. Please advise.
-------- Original message --------
From: support@fish-street.com
Date: 8/20/2016 20:50 (GMT-08:00)
To: agia@cox.net
Subject: Support Request :: Jecod cp 40 stopped working
HI
Custom order here
cp40 motor parts
USD10 shipping fee
http://www.fish-street.com/custom_order_payment
ERic
>Purchased jecod cp40 2 to 3 months ago. This morning pump not working. Red warning light is on. I believe this is covered by a 1 year warranty. Please advise. Thank you
Use following URL to reply
From: Fish Street Store Support <support@fish-street.com>
Date: 8/20/2016 20:38 (GMT-08:00)
To: Laurence Wahl <agia@cox.net>
Subject: Re: Support Request :: Never received purchase confirmation
HI
Please custom order here
USD10 shipping tracking fee
http://www.fish-street.com/custom_order_payment
cp40 motor parts
Eric
On Sat, Aug 20, 2016 at 10:06 PM, Laurence Wahl <agia@cox.net> wrote:
I do not have an order id, as you can see by the email, it shipped 5-3-16. I never received tracking or order confirmation. It was ordered without setting up account. Thank you
Sent via the Samsung GALAXY S 5, an AT&T 4G LTE smartphone
-------- Original message --------
From: Fish Street Store Support <support@fish-street.com>
Date: 8/20/2016 04:36 (GMT-08:00)
To: Laurence Wahl <agia@cox.net>
Subject: Re: Support Request :: Never received purchase confirmation
HI
what is for your order ID?
agia@cox.net
its cannot using email to search for you
eRic
On Sat, Aug 20, 2016 at 6:07 AM, Laurence Wahl <agia@cox.net> wrote:
The Jecod crossflow cp40 that I ordered stopped working today. It shows a red warning light and does not work. Obviously purchased in May 2, 2016, 3 months ago. Please advise for warranty coverage.
On 5/3/2016 6:58 PM, support@fish-street.com wrote:
Hi
It's have shipped, waiting our cs update on the tracking
Eric
I ordered a jecod crossflow cp40 4-5 days ago and never received a confirmation or tracking email. Please advise. It was ordered without creating an account. Thank You.
Below is a stream of emails that from my perspective are non understandable.
thanks for your help.
To: Laurence <agia@cox.net>
Subject: RE: cp40 motor parts
Hi
All item over 3 month need pay shipping fee without return to repair
It cost you more time and cost
2016年8月21日 13:26 於 "Laurence Wahl" <agia@cox.net> 寫道:
I am confused. Is this pump covered for warranty of 1 year? This pump at this price should last longer than 3 months. It was purchased from you as referenced below on May 3, 2016. Please advise.
-------- Original message --------
From: support@fish-street.com
Date: 8/20/2016 20:50 (GMT-08:00)
To: agia@cox.net
Subject: Support Request :: Jecod cp 40 stopped working
HI
Custom order here
cp40 motor parts
USD10 shipping fee
http://www.fish-street.com/custom_order_payment
ERic
>Purchased jecod cp40 2 to 3 months ago. This morning pump not working. Red warning light is on. I believe this is covered by a 1 year warranty. Please advise. Thank you
Use following URL to reply
From: Fish Street Store Support <support@fish-street.com>
Date: 8/20/2016 20:38 (GMT-08:00)
To: Laurence Wahl <agia@cox.net>
Subject: Re: Support Request :: Never received purchase confirmation
HI
Please custom order here
USD10 shipping tracking fee
http://www.fish-street.com/custom_order_payment
cp40 motor parts
Eric
On Sat, Aug 20, 2016 at 10:06 PM, Laurence Wahl <agia@cox.net> wrote:
I do not have an order id, as you can see by the email, it shipped 5-3-16. I never received tracking or order confirmation. It was ordered without setting up account. Thank you
Sent via the Samsung GALAXY S 5, an AT&T 4G LTE smartphone
-------- Original message --------
From: Fish Street Store Support <support@fish-street.com>
Date: 8/20/2016 04:36 (GMT-08:00)
To: Laurence Wahl <agia@cox.net>
Subject: Re: Support Request :: Never received purchase confirmation
HI
what is for your order ID?
agia@cox.net
its cannot using email to search for you
eRic
On Sat, Aug 20, 2016 at 6:07 AM, Laurence Wahl <agia@cox.net> wrote:
The Jecod crossflow cp40 that I ordered stopped working today. It shows a red warning light and does not work. Obviously purchased in May 2, 2016, 3 months ago. Please advise for warranty coverage.
On 5/3/2016 6:58 PM, support@fish-street.com wrote:
Hi
It's have shipped, waiting our cs update on the tracking
Eric
I ordered a jecod crossflow cp40 4-5 days ago and never received a confirmation or tracking email. Please advise. It was ordered without creating an account. Thank You.