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  1. #1
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    miguel
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    Default Recieved a cracked tank?

    What is the process of getting a replacement tank

    BoUghh a tank today and the side panel is cracked

    I have a video of the unboxing

  2. #2
    Registered Member
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    Nick
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    Default

    Link plz!

  3. #3
    Premium Sponsor MarineDepot's Avatar
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    MarineDepot.com
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    Quote Originally Posted by spiderguardnano View Post
    What is the process of getting a replacement tank

    BoUghh a tank today and the side panel is cracked

    I have a video of the unboxing
    Hey spiderguardnano,

    Sorry for the delay in responding. We did not receive notification that you started this thread.

    Seeing as we're now 5 days from the date of your post (my apologies again) I presume you've already reached out to our support team and that a resolution is in the works.

    If that is not the case, by all means call us immediately so we can take care of you: 714-385-0080. We can also be reached by email if you prefer (customercare@marinedepot.com) or live chat (not always though, depends on call volume).

    I can be reached directly at social@marinedepot.com as well.

    Talk soon,

    Jeff @ Marine Depot
    Marine Depot
    1-714-385-0080




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  5. #4
    Acanaholic
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    Quote Originally Posted by MarineDepot View Post
    Hey spiderguardnano,

    Sorry for the delay in responding. We did not receive notification that you started this thread.

    Seeing as we're now 5 days from the date of your post (my apologies again) I presume you've already reached out to our support team and that a resolution is in the works.

    If that is not the case, by all means call us immediately so we can take care of you: 714-385-0080. We can also be reached by email if you prefer (customercare@marinedepot.com) or live chat (not always though, depends on call volume).

    I can be reached directly at social@marinedepot.com as well.

    Talk soon,

    Jeff @ Marine Depot
    Now thats customer satisfaction
    J

  6. #5
    Premium Sponsor MarineDepot's Avatar
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    MarineDepot.com
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    Quote Originally Posted by jessesoto33 View Post
    Now thats customer satisfaction
    Marine Depot
    1-714-385-0080




  7. #6
    Premium Sponsor MarineDepot's Avatar
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    MarineDepot.com
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    Quote Originally Posted by spiderguardnano View Post
    What is the process of getting a replacement tank

    BoUghh a tank today and the side panel is cracked

    I have a video of the unboxing
    I noticed we had communicated via PM here in the past, so I retrieved your email address, spoke to our assistant customer support manager, and learned that you were you were refunded for the tank today. Sorry for the trouble! Although seldom, tanks do break in transit sometimes so we appreciate you giving us the opportunity to make things right.

    Jeff @ Marine Depot
    Marine Depot
    1-714-385-0080




  8. #7
    Registered Member
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    miguel
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    Quote Originally Posted by MarineDepot View Post
    I noticed we had communicated via PM here in the past, so I retrieved your email address, spoke to our assistant customer support manager, and learned that you were you were refunded for the tank today. Sorry for the trouble! Although seldom, tanks do break in transit sometimes so we appreciate you giving us the opportunity to make things right.

    Jeff @ Marine Depot

    Yes thank you for the refund i totally understand about the potential damage in the shipping process i would have been more than happy to get a new tank replacement from you guys but was notified that the next shipment won’t be till 3 weeks later

    I’ll be a return customer that forsure

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