Thank You!

To our customers,

You may have heard that Marine Depot was recently honored with the prestigious Bizrate Circle of Excellence Award for outstanding customer satisfaction in 2016.

What you may not have heard is our sincere thanks to you, our customers, for choosing Marine Depot for your aquarium supplies and taking the time to rate and review our business.

Your honest feedback has helped us grow and improve in innumerable ways. It is a privilege to be able to help aquarists around the world develop their skills and succeed in this hobby we love so much.

The Marine Depot staff is a small but dedicated team whose passion for aquariums is matched only by the enthusiasm of our customers. Although we are not perfect, we promise to continue improving and working hard to ensure you experience the best service and support in our industryand ecommerce in general.

Winning the Bizrate Circle of Excellence Award for the fifth time is a real honor. Only the top 5.8%or 208 stores of the 3,600 in contentionearned this prestigious designation. However, we won't be letting this accolade go to our heads. In fact, it is motivating us to work even harder to provide you with better products, better support and better value in the future.

We look forward to demonstrating our commitment to your satisfaction again next year! With your help, we will earn our 6th Circle of Excellence Awardso be sure to keep those ratings and reviews coming to let us know how we are doing.



*Limit 1 per customer. Brands with MAP policies are ineligible for discount. Offer ends 11/1/16.

Honest feedback? Certainly not product feedback. You guys doctor your product reviews and delete reviews that are overly critical of your products.

All product reviews are moderated.

I do not know the specific circumstances regarding why a review of yours may have been denied publication. I am happy to check to see if it's archived if you PM me your email address and the approximate date the review was submitted. You are also welcome to submit the review again (I know, not convenient) so we can take another look.

There are plenty of negative product reviews on our website (1, 2, 3, 4, ...)

We'll be displaying some simple writing guidelines in the "write a review" window on our website in the weeks ahead, which basically stipulate the following:

• Keep your review focused on the product. Be detailed and specific.
• Avoid writing about customer service; contact us if you have issues requiring immediate attention.
• Refrain from mentioning competitors or the specific price you paid for the product.
• Do not include any personally identifiable information, such as your full name.
• Do not use offensive or abusive language or profanity.

We'll also be rolling out some additional product review features in the months ahead to improve your shopping experience, like displaying verified buyer badges along with user photos and videos. Your honest product feedback matters greatly to us and your fellow shoppers, which is why we are investing in ways to make our ratings and review system easier to use, more helpful and trustworthy.