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That's your opinion and you're welcome to it. I chose to stand up and try and get things that are wrong changed. If you want it you can have it for the cost of a new one, provided that you'll also buy that when it (likely) fails too as the fault is unlikely to have been fixed given Neptune's...

I get your point of view and if they had dealt with it like you said you would have then I would have been more than happy - even a compromise of you cover the shipping and we'll fix it would have been more than adequate. They only need to check the serial number and previous ticket/RMA details...

Nope, I just want a working EB8 and don't see why I or anyone else should line Neptune's pockets in this case rather than them fix the problem. Please don't jump to conclusions by reading between the lines. The refusal to allow anyone else to repair the Apex maintains their monopoly and option...

I am not going to post details of what I know here for obvious reasons. I have considerable experience and training of preparing civil and criminal cases and winning them based on supported facts. Neptune will not know what I have or be permitted to have copies of supporting evidence until just...

Broken as in caused by [the user] rather than poor quality components/standard of construction causing it to fail as seems to be the case. I already have been provided with sufficient numbers of failures to show this isn't just one or two units. Principle maybe - I stand up for what I believe...

Yep I have long sleeves :) And an excellent, recently retired attorney friend... I wish it wasn't going to be this way but that's down to Neptune and they're the only ones that can resolve this either voluntary or (more likely) as the result of a court order. PW

But we're not talking about a $2 chilli dog for one thing and it is FAULTY not broken - I did nothing to cause the failure. And I have never suggested that I am asking for my money back. Just a resolution to fix a product that they continue to sell with a known fault without me and others being...

You have no idea if or what assumptions I have or have not made or what how I intend to play this and obviously I have no intention of posting it here or anywhere else... If Neptune let it go to court then that's just fine by me because I don't intend it to be my losing. They get to see my...

I'm being careful not to give away too much of my side of the case but if a large number of XYZ TV failed with the same fault early on in their life I'd expect XYZ to be reasonable and help out their customers, especially if for example they were all made at a similar time or from the same...

There is another pretty much identical section to cover $100+ but with longer time periods. W.

CA Code 1793.03 (a) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of not less than fifty dollars ($50)...

Unfortunately I need the monitoring/remote control due to our work schedules. The WHOLE reason for a controller and everyone said how good the Apex is - and I don't disagree with that WHEN it does what it's meant to. This could have been resolved easily - they repaired it FOC unless there was...

Money is relative. To me $500.00 is a lot of money. I wouldn't spend that on coral or fish. I have taken a long time to build my tank up because I don't have a lot of spare cash. My apex was the most expensive thing I have ever brought for the hobby, here or in the UK. PW

I believe they were also out of warranty as they were quoted or charge $75 to fix one outlet. The problem is the outlet is power permanently, it is not switchable/controllable. PW

I have sufficient proof to show that it is not a one off problem or limited to me. Yes, in Small Claims Court the burden of proof is on me and I am satisfied I have plenty of that. I did not make threats to Neptune, just pointed out their legal requirements under code and request everything be...

That's your opinion and you are entitled to it but when I spend that sort of money on a product I expect it to last more than 14 months. Do you expect to have to pay to replace your TV. computer, car every 14 months? Do you buy a stove and be told that you'd better be prepared because it'll...

I like(d) my Apex too... But when the VP starts an email like this you wonder if they have any consideration for their customers. Subject: Re: Issue with your Energy Bar 8 From: terence@neptunesystems.com Date: Wed, 30 Apr 2014 16:12:09 -0700 To: sdgander1@hotmail.com Suit yourself. Great...

So please explain the other side of the coin as you see it. One issue - resolved. But I should have never been shipped the water damaged unit EVER! They basically accused me of lying saying I MUST have damaged it or got it wet - they then claimed that the supplier was covering the cost. Second...

The issue is they sell a product with a repetitive multi-user fault but deny there is a problem but will happily charge [you] to fix the problem they will not admit too. When you bring this to their attention they become abusive and unhelpful. 1. I shouldn't need to be fixing this fault -...

My initial unit was shipped with water damage, the replacement EB8 has failed after 16 months. There was a 'cover up' with the initial unit being damaged and as such replaced FOC despite the seller trying to blame me for getting it wet - I think I posted here at the time, W.