Recieved a cracked tank?

MarineDepot

Proud Sponsor
Joined
Nov 13, 2012
Messages
2,165
Likes
7
Points
38
Location
Garden Grove, CA
#3
What is the process of getting a replacement tank

BoUghh a tank today and the side panel is cracked

I have a video of the unboxing
Hey spiderguardnano,

Sorry for the delay in responding. We did not receive notification that you started this thread.

Seeing as we're now 5 days from the date of your post (my apologies again) I presume you've already reached out to our support team and that a resolution is in the works.

If that is not the case, by all means call us immediately so we can take care of you: 714-385-0080. We can also be reached by email if you prefer (customercare@marinedepot.com) or live chat (not always though, depends on call volume).

I can be reached directly at social@marinedepot.com as well.

Talk soon,

Jeff @ Marine Depot
 
Joined
Mar 30, 2009
Messages
10,962
Likes
36
Points
48
Location
Desert Hot Springs
#4
Hey spiderguardnano,

Sorry for the delay in responding. We did not receive notification that you started this thread.

Seeing as we're now 5 days from the date of your post (my apologies again) I presume you've already reached out to our support team and that a resolution is in the works.

If that is not the case, by all means call us immediately so we can take care of you: 714-385-0080. We can also be reached by email if you prefer (customercare@marinedepot.com) or live chat (not always though, depends on call volume).

I can be reached directly at social@marinedepot.com as well.

Talk soon,

Jeff @ Marine Depot
Now thats customer satisfaction
 

MarineDepot

Proud Sponsor
Joined
Nov 13, 2012
Messages
2,165
Likes
7
Points
38
Location
Garden Grove, CA
#6
What is the process of getting a replacement tank

BoUghh a tank today and the side panel is cracked

I have a video of the unboxing
I noticed we had communicated via PM here in the past, so I retrieved your email address, spoke to our assistant customer support manager, and learned that you were you were refunded for the tank today. Sorry for the trouble! Although seldom, tanks do break in transit sometimes so we appreciate you giving us the opportunity to make things right.

Jeff @ Marine Depot
 
Joined
Jan 17, 2014
Messages
350
Likes
1
Points
18
Location
san diego
#7
I noticed we had communicated via PM here in the past, so I retrieved your email address, spoke to our assistant customer support manager, and learned that you were you were refunded for the tank today. Sorry for the trouble! Although seldom, tanks do break in transit sometimes so we appreciate you giving us the opportunity to make things right.

Jeff @ Marine Depot

Yes thank you for the refund i totally understand about the potential damage in the shipping process i would have been more than happy to get a new tank replacement from you guys but was notified that the next shipment wont be till 3 weeks later

Ill be a return customer that forsure
 
Top