Apex - firmware update gone bad. Need help.

[jonmf]

Hi all,

So....last night I went to do a firmware update. During the update my router lost Internet connectivity and the process wiped my controller. I now have full internet access but can't connect to the Apex and am getting time out messages. Apex Flash finds the controller but I can't connect to it. It's hard wired to the computer and router. The indicator light is flashing orange,

Does anything come to mind?

 

[tofucube]

Use display and do hard reset to factory default.

 

[Cali_reef]

Call Neptune and have them walk you thru a reload

 

[jonmf]

Display isn't working and tech support isn't around til Monday.


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[GoBigGuy]

go buy a six pack and try not to let your tears fall in the bottles

 

[jonmf]

Haha. And the bummer part is my LSM Module came today..


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[lowbudget]

You need to try and reload firmware. Use the apex utility. And try and reload. Exact step I don't remember on top of my head. I see when I get back tonight if you have not fixed it I will try post.

 

[jonmf]

I'm doing it using the Flash utility. Is there another way?


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[lowbudget]

It has to be flash utility

 

[jonmf]

On my phone that pic is blurry and unreadable. That is the error I'm getting if you can make anything out.

"Failed unlock attempt"


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[Confuse]

You should be able to reflash the firmware from that very window. Maybe somebody else can chime in...

 

[jonmf]

if I hit the 'update firmware' button on that screen that's where I get the error messages. It sees and connects to the apex in Flash, that was tested earlier. When I hit search for controllers it'll find it and show the name and IP address. This was tested by unplugging the Ethernet to the apex and when searched, nothing came up.


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[Son512]

At the failed unlock, unplug the power(usb) and plug it back in on the apex. It should work. It will keep retrying and go thru. That worked for me when I had that error and posted on the neptunes forum.


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[jonmf]

I also posted on neptune's forum and this was suggested. Tried without luck. Maybe I have to do it several times?


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[GoBigGuy]

Need some more help today so you don't have to run back and fourth?

 

[jonmf]

I don't know what else I can do that hasn't been done. I think at this point I have to manually power things up and call tech support first thing tomorrow. But thanks for the offer.


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[GoBigGuy]

Only thing we can try again would be to do the plug in and out at the time of the error again

your call

 

[jonmf]

Do you guys know what the status indicator light should do when you very first power it up? Mine always flashes orange when powered on.


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[jonmf]

Flashing orange indicates a corrupted configuration or corrupted firmware. I have a screen sharing technical support appointment with Neptune today at 4. Should be interesting!

 

[lowbudget]

jon [MENTION=7568]jonmf[/MENTION],
you ever got this resolved?