**** Chance of Coral!
- Thread starter h0ndap0w3r
- Start date
well im not sure maybe Cody , but for a large online retailer that makes Millions a yr to not just exchange it out and deal with danner so that their customer is happy and has a working pump (that is used for life support)I find it insane, I mean shoot kyle offering to give them a deposit should speak for itself . for example I had a outstanding experience with Eshopps!!! I was working @ Age I had two customers that purchased hob skimmers and both had problems with the pump they came back into the shop the next day after purchase. I called eshopps , they mailed out two new impellors I received a day later called customer they came in and picked up the replacement part one of the customers called me back and said pump still not working I said ok called Eshopps back that same day they drove out a pump to me . Brand new no questions ask didn't need to see the pump first or inspect it called customer had him bring in the unit I replaced and made sure it was working before he left the shop. done happy customer with a product that works its not that difficult or I don't think asking to much and cody just because no one does this is no excuse why you shouldnt
I forwarded over the emails between myself and danner to marine depot, only to receive this response.
Thank you for contacting Marine Depot.* I’m sorry to hear about your troubles.* Unfortunately, warranty from manufacturers require you to ship the item back for support.* They do not front the replacement to you.* It’s just as if your car broke down that is still covered under warranty.* Dealerships would require you to tow your vehicle to them and be out of a car until it is repaired.* They don’t just let you drive off with a new car.
*
All warranty support would have to be handled directly through Danner.* We would be more than happy to discount a Danner replacement pump by 10% and waive the shipping charge to help you out.* After you send and receive the repaired pump back, you can just save it as a spare backup.* If you would like to take advantage of this offer, please give me a call at1-800-566-3474. *We apologize for the inconvenience.
Wth... really marine depot
Thank you for contacting Marine Depot.* I’m sorry to hear about your troubles.* Unfortunately, warranty from manufacturers require you to ship the item back for support.* They do not front the replacement to you.* It’s just as if your car broke down that is still covered under warranty.* Dealerships would require you to tow your vehicle to them and be out of a car until it is repaired.* They don’t just let you drive off with a new car.
*
All warranty support would have to be handled directly through Danner.* We would be more than happy to discount a Danner replacement pump by 10% and waive the shipping charge to help you out.* After you send and receive the repaired pump back, you can just save it as a spare backup.* If you would like to take advantage of this offer, please give me a call at1-800-566-3474. *We apologize for the inconvenience.
Wth... really marine depot
Im not saying they were wrong... but to compare a pump to a car... unacceptable....
Also a dealership would cover the cost of the tow and also a rental car while my car was in for repairs...essentially a terrible comparison... also to not take the side of your customers and back the vendor doesn't show me why I should be loyal to said retailer.
Also a dealership would cover the cost of the tow and also a rental car while my car was in for repairs...essentially a terrible comparison... also to not take the side of your customers and back the vendor doesn't show me why I should be loyal to said retailer.
Not necessarily but like I said earlier, reeflo sent me out a new pump before I sent the old one back. The understand the situation we deal with in the hobby and we can't just stop our tanks from running to replace a pump that's under warranty. I understand danners position on this but I do feel MD should have done more on this one.
Dude sorry to hear of all the drama you had to go threw to have them stand behind there warranty i got lucky i bought a aquaticlife3700 return a couple years back and 2 months before the warranty went out it started acting up i jumped on the phone and within about 15min i emailed them a copy of my receipt gave my card info incase i didnt ship the old one back and im not kidding the very next day i had a package at my front door and it was a new pump i boxed my old one up and shot it back that evening . Not a penny charged to my account that was some awsome customer service thanks aquaticlife if ya read this !!!!!! I had the same scenerio happen with a pc4 reefkeeper channel stuck on it was cross shipped the exact same way i sent the old out as soon as i received the new no money out of pocket.
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Danner is still responding:
We honor the warranty and we handle customer service accordingly.* Just because you didn’t get your way doesn’t mean we don’t do our jobs.* The mere fact you were willing to “allow voltage” into your tank is horrible.* Good luck finding what you want.
My answer:
Dont worry, I did. I will no longer be utilizing your pumps. It was in very poor taste that you continued to pursue this conversation as far as you have. *You have made your company look terrible and their is no way to rectify and or justify it to any customer. Remember, *a customer is 10 times more likely to talk about a bad experience then a good one. Also, what customer service do you speak of?*
Actually, dont answer that, nothing will come of it.*
"Allowed voltage?" The cause of which is your faulty pump... I dont see how your pump failing is my fault...
In anycase, Thank you and have a wonderful day,
Kyle
We honor the warranty and we handle customer service accordingly.* Just because you didn’t get your way doesn’t mean we don’t do our jobs.* The mere fact you were willing to “allow voltage” into your tank is horrible.* Good luck finding what you want.
My answer:
Dont worry, I did. I will no longer be utilizing your pumps. It was in very poor taste that you continued to pursue this conversation as far as you have. *You have made your company look terrible and their is no way to rectify and or justify it to any customer. Remember, *a customer is 10 times more likely to talk about a bad experience then a good one. Also, what customer service do you speak of?*
Actually, dont answer that, nothing will come of it.*
"Allowed voltage?" The cause of which is your faulty pump... I dont see how your pump failing is my fault...
In anycase, Thank you and have a wonderful day,
Kyle
