RedSea Coral Pro Salt Mix.. Who uses it?
- Thread starter ctello23
- Start date
I make sure to follow the instructions and by that meaning making sure that your water is at 75-77 degrees before mixing and this is the most important part because the heat from the motor of your pump that you're using to mix will also add to your heat within the water you are mixing.make sure that you add your salt in gradually let it mix until clear,test and then do water change. the longer you mix it it becomes what they call a snow effect and is causing precipitation of the elevated levels with coral pro salt mix
when it's already been mix to specs it is not being over mixed nor over heated since your tank is at a specific setting. that is why it is important to follow the directions or else you will get that cloudy effect, they might work for other salt mixes but this has been amplified to a certain specification for accelerated coral growth
Well they dodged his calls untill i saw a rep at max and said something and it ended up being the guys boss and he got a response 3 days after the show and still argued that the salt was good untill that rep cane to his house and took it for analysis and finally determined it was indeed a bad batch so the support sucked up untill i talked to the guy at max and he had to get involved!
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The only time I have ever had a manufacturer rep come to my house was when a product malfunctioned and could have caused a loss of life. For a bucket of salt though, that is an expensive drive. I get the potential loss to any of our tanks with bad salt though.
So how often does bad salt happen? Wonder how quality control really is with reef products in general.
Can't believe how much beneficial info this forum allows us to share
So how often does bad salt happen? Wonder how quality control really is with reef products in general.
Can't believe how much beneficial info this forum allows us to share
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so if I am understanding you correctly, being given the opportunity to actually talk with a live company rep at MAX helped you to resolve the problem.
even more so, they elected to send a live person to your friends house to resolve the problem, and did!
and after all these things, Your final conclusion is that this is a bad company????
I should point out that this company is based in Israel
and the boss you spoke to lives in New York.
But they still chose to exhibit here in Southern California for our benefit.
Where is the Tropic Marin rep or the Reef Crystals rep or the Instant Ocean rep or the Deltec rep or the...
even more so, they elected to send a live person to your friends house to resolve the problem, and did!
and after all these things, Your final conclusion is that this is a bad company????
I should point out that this company is based in Israel
and the boss you spoke to lives in New York.
But they still chose to exhibit here in Southern California for our benefit.
Where is the Tropic Marin rep or the Reef Crystals rep or the Instant Ocean rep or the Deltec rep or the...
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Yea i still say that you shouldnt have to jump through hoops in order for tech support on a product that is defective they kept saying someone would call him and untill i actually called them out on it at max and told him what **** the support is and salt is crap ! I trust the non pro salt but never again will i buy the pro they say pro is to accelerate growth and once growing you switch just makes no sense but anyways ill never use that crap again i/o is the most stable and consistant salt ive ever used id use tropic marin but to expensive! Anyway sorry for high jacking the thread im out!
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Got a little touchy... You can't say that they have never had a bad batch of salt. Life happens and things still slip past quality control all the time. I've even read a thread a few years back about a recall on certain batches of salt they have recalled. Yes I've used red sea salt before, would I recommend it, NO. But that's just me, I find reef crystals way more stable and consistent.
Yea, I realized this just a few moments ago. I shouldn't have spoke in definitive terms to start with....my bad.
I guess my words, though meant to be supportive, were interpreted to mean as if their (you know what) doesn't stink.
a better wording would be: .....they would never (knowingly) put out a bad product.
sorry again for the confusion....and special apologies to janiners305, I didn't mean to come off like some bull dog, bro.
Your opinions and experiences are just as valid as mine (if not more so) I got a bit carried away
Kevin
I guess my words, though meant to be supportive, were interpreted to mean as if their (you know what) doesn't stink.
a better wording would be: .....they would never (knowingly) put out a bad product.
sorry again for the confusion....and special apologies to janiners305, I didn't mean to come off like some bull dog, bro.
Your opinions and experiences are just as valid as mine (if not more so) I got a bit carried away
Kevin
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I have used Red Sea pro for years now and have never had a problem with clarity, all my corals grow like crazy ( not sure if it's because of that tho). That being said I am going to start trying out other brands as I have ONLY used coral pro and would like to see how much or if a difference there is besides price.
I now have a better understanding of what likely happened here.
Just because a manufacturer accepts responsibility on an issue in no way, shape, or form implies that they are guilty.....it only means they took the high road and decided it best in the hope of maintaining good will.
There are so many variables in the road between factory and fish tank that controling such aspects is nearly impossible. You tell me what is more likely:
A) that there was a bad batch out the millions of cubic feet of salt that such a manufacturer produces, or
B) something happened in the storage, mixing, transporting, etc. of said salt by the hobbyist?
Common logic, yes?
All too often manufacturers get the bad rap for something entirely not of their fault and I can all but guarantee this is one such example. Knowing Mr. Kohler's personality, he most definitely decided to apease the customer out of respect of being at our show rather than dispute the issue and create further negativity (lose-lose scenario, that one)
again, my take on this is a well-deserved Kudos to Redsea for going the extra mile for this customer and making things right, regardless of who is/was at fault. I don't think anyone should be concerned about using Redsea Pro, as long as they follow the instructions of the product.
Just because a manufacturer accepts responsibility on an issue in no way, shape, or form implies that they are guilty.....it only means they took the high road and decided it best in the hope of maintaining good will.
There are so many variables in the road between factory and fish tank that controling such aspects is nearly impossible. You tell me what is more likely:
A) that there was a bad batch out the millions of cubic feet of salt that such a manufacturer produces, or
B) something happened in the storage, mixing, transporting, etc. of said salt by the hobbyist?
Common logic, yes?
All too often manufacturers get the bad rap for something entirely not of their fault and I can all but guarantee this is one such example. Knowing Mr. Kohler's personality, he most definitely decided to apease the customer out of respect of being at our show rather than dispute the issue and create further negativity (lose-lose scenario, that one)
again, my take on this is a well-deserved Kudos to Redsea for going the extra mile for this customer and making things right, regardless of who is/was at fault. I don't think anyone should be concerned about using Redsea Pro, as long as they follow the instructions of the product.
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Man you gotta understand the sceneraio bud more to what your seeing here my friend bought brand new red sea test kits brand new calibration fluid just to verify that it was not a problem on his end! He wasted a lot of money testing this batch to verify he was not mistaken and as well as hours on the phone with red sea customer support with there test kits verifying they are good and red sea said the way he was testing was perfect so there has to be a issue with the salt! He has 10 boxes of io salt 2 buckets of tropic marin and 6 buckets of io reef crystals he tested each salt and all of them tested good! So you saying kudos to red sea for taking care of him and at the same time saying he doesnt know what hes doing really pisses me off! If you seen his tank youd see his experience in this hobby! I gaurentee hes been in the hobby longer than you! So keep tryi g to defend red sea all you want doesnt change anything makes you and them sound stupid they would not give him any help with that bad batch and only reason that that kohler guy did anything is cause i told him what the situation was and neither of us would ever use this crappy salt again! I can post receipts of brand new test kits incase you think im talking out my a%%! Red sea wouldnt have done anything had i not talked to the rep at the show! So how many other people do they not respond to when they have issues!
Its b/s that he made it sound like my friend doesnt know what hes doing
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Its b/s that he made it sound like my friend doesnt know what hes doing
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