-Create an account on our website **This will allow you to check out quicker** you will be way ahead of the crowd!
-Our live sale will begin on Saturday 08/7/2021 11am to 11pm EASTERN and will continue on Sunday 08/8/21 again from 11am to 11pm EASTERN.
- We'll be posting 3000+ corals that are "what you see is what you get" WYSIWYG. The first to check out with the coral will win it.
- The same coral can be in other customer's carts at the same time. The customer that checks out first will ultimately win the coral. In the extremely rare event that two people check out with the same coral at the same time, the second customer will receive a different frag of the same coral. We have multiples of everything in the farm.
- All orders are final. No coupons, retail store gift cards, credits, substitutions or additional discounts will be applied to live sale corals. If you have any questions please reach out to us before making a purchase.
- In the extremely unlikely event that a coral does not look up to our shipping standard we will replace it with either another frag from the same mother OR refund the coral. Please make sure that on the day prior to your chosen delivery date you have your phone on you as we may try to call in the event of an issue. If we cannot reach you, we may choose to refund the piece instead of replacing it.
******* We will be posting $1, $5, and FREE corals throughout the sale. A MAXIMUM of two $1, $5 and free corals are allowed per order. Setting this limit allows a better opportunity for others to win awesome corals at heavily discounted rates. Any orders violating this rule will have additional pieces refunded at our discretion ******
-Please communicate with us through EMAIL (ONLINESALES@TOPSHELFAQUATICS.COM) if you have any questions/ concerns.
During the live sale we may not be able to respond immediately and it's really easy to lose a PM **Please make sure to include your full name when communicating** We have 500+ different users at any given live sale, we need to make sure we are properly identifying you.
SENDING A PM WHILE CONVENIENT, SOMETIMES RESULTS IN MESSAGES BEING OVERLOOKED BECAUSE OF THE SHEER VOLUME.
-Shipping will be a flat $29.99 during the live sale and $19.99 for FL residents.
-There will be no free shipping during the live sale.
-We will not be combining separate customers into a box. This is to avoid any possible confusion.
-When you check out for your first order select your preferred shipping date. Any additional orders select "Add to existing order"
-Please make sure to check out with the correct delivery date on your first transaction. This allows us to ship our all orders promptly and without delay.
-ANY CHANGES TO DELIVERY DATE MUST BE MADE 24 HOURS PRIOR TO SHIP OUT. NO EXCEPTIONS.
-LOCAL PICKUP IS AVAILABLE 24 HOURS AFTER THE LIVE SALE HAS CONCLUDED( Monday is the first day available).
If these days do not work with your schedule please reach out via email prior to submitting an order.