I know this is old but deserves an answer for those interested, so here's how my first purchase went. I ordered 14 neon swordtails, received 10, 3 DOA and 1 missing, I ordered 12 Neon Butterfly Balloon Mollies, received 13, maybe I got lucky on that one and I ordered 12 balloon platy, looked like regular plain platy to me and I got free guppies as my mystery box so shipping would get a 6/10 from me.
Customer service is 0-10/non existent at least for me. So if you want/need a refund or questioning whether your fish will arrive on time/alive don't order from them. Oh and no you cant cancel or change your order because they wont answer, so make sure u add what you want if your wanting to give them a chance. I do recommend the Neon Butterfly Balloon Molly because that's the one that's most correct as to what I got and they do all look healthy.
They finally responded to a text to send an email, responded to that to and gave me store credit for the DOA swordtails so they are getting better. They weren't as bad as some people made them out to be that's for sure.