Hello reef community.
Even though I have been an avid reader of this forum for many years, this is only my second post. So I apologize in advance if I don’t follow proper protocol.
My main goal here is to find out how many Apex Fusion users are aware of the Heartbeat feature that was added a few years back. And also to share my story in the hope of preventing users from having what happened to me happen to them.
I unfortunately was not aware of “Heatbeat” feature and my 180 gallon reef tank died over the weekend. For whatever reason my Apex Classic failed over this past weekend. It cut power to both EB8 Energy bars. As it turns out I also had fallback off on most outlets including pumps.
Before I went home on Friday late afternoon, I went through my usual routine. I changed filter sock, cleaned glass, checked dosing containers and tubing outlet, wiped protein skimmer reservoir (Red Sea Skimmer) and fed the fish. I had the Apex dialed in in terms of alerts to email and text, multiple temp probes, lights where set to shut off at certain tank temps, 4 leak sensors, etc, etc. Over the years I had gotten good at programing and I had moved to Fusion once I found out about it.
But the one thing I did not have enabled because I was not aware it was there, was “Heartbeat”.
Long sad story short, my tank crashed. My tank is at my office, which has always worked out great because when I go on extended vacations there is someone always at the office that can keep an eye on and care for the tank. When my team got in at 7:30am on Monday I received the dreaded text. Unfortunately all fish died and most corals bleached. I had fish that I had kept for 14 years. Most where 8 years or older. A few hermits survived and I tried to salvage as much coral as I could. I took the coral to my local fish shop to see if they could save them. It has been a very sad and unfortunate event.
So my question to the community is, how many Fusion users are aware of the “Heartbeat” feature and how many users are using it?
I have contacted Neptune and have asked them to add an alert of some type to let users know that “Heartbeat is not enabled”. This one simple but powerful feature could have saved my fishes lives.
Even though I have been an avid reader of this forum for many years, this is only my second post. So I apologize in advance if I don’t follow proper protocol.
My main goal here is to find out how many Apex Fusion users are aware of the Heartbeat feature that was added a few years back. And also to share my story in the hope of preventing users from having what happened to me happen to them.
I unfortunately was not aware of “Heatbeat” feature and my 180 gallon reef tank died over the weekend. For whatever reason my Apex Classic failed over this past weekend. It cut power to both EB8 Energy bars. As it turns out I also had fallback off on most outlets including pumps.
Before I went home on Friday late afternoon, I went through my usual routine. I changed filter sock, cleaned glass, checked dosing containers and tubing outlet, wiped protein skimmer reservoir (Red Sea Skimmer) and fed the fish. I had the Apex dialed in in terms of alerts to email and text, multiple temp probes, lights where set to shut off at certain tank temps, 4 leak sensors, etc, etc. Over the years I had gotten good at programing and I had moved to Fusion once I found out about it.
But the one thing I did not have enabled because I was not aware it was there, was “Heartbeat”.
Long sad story short, my tank crashed. My tank is at my office, which has always worked out great because when I go on extended vacations there is someone always at the office that can keep an eye on and care for the tank. When my team got in at 7:30am on Monday I received the dreaded text. Unfortunately all fish died and most corals bleached. I had fish that I had kept for 14 years. Most where 8 years or older. A few hermits survived and I tried to salvage as much coral as I could. I took the coral to my local fish shop to see if they could save them. It has been a very sad and unfortunate event.
So my question to the community is, how many Fusion users are aware of the “Heartbeat” feature and how many users are using it?
I have contacted Neptune and have asked them to add an alert of some type to let users know that “Heartbeat is not enabled”. This one simple but powerful feature could have saved my fishes lives.
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