Ok... so after researching about the best "reef safe" frag racks to buy I came across the company called: Blackrock Reef. They're reef safe Solid ABS racks are just that...super solid, sturdy and come with very strong magnetic holders.
Well, I ordered 2 black racks a few days ago. One medium and the other large. I got them in the mail yesterday and opened them up. The outside edges seemed to have been slightly damaged during shipping so I took photos and emailed them to Daniel in their customer service dept. He responded within 30 minutes and assured me that these areas of concern would not in any way harm the integrity of the racks...that they were cosmetic and were most likely caused during the shipping transit. I replied with a huge "thank you" for his quick reply and told him that I now had peace of mind about using these racks in my display.
Here's the kicker:
He offered me 3 options:
"1. Ship the damaged rack back to us (at your cost). Upon receipt and
inspection, we will re-ship your original order to you with NEW racks at
our expense
2. 50% off replacement rack of your choice for each damaged rack
3. 50% refund of your original order price -- no need to ship racks back,
you can keep what you originally ordered"
I didn't expect this at all..not did I ask for ANYTHING! Wow.
So, I told him I was good and thanks for the great serve. Done..... NOT!
He replied with:
"Thank you, we went ahead and issued 50% refund on original order due to
cosmetic damages from shipping."
I would highly recommend buying these racks to anyone who is not only wants high quality frag racks but a company who stands behind them...no matter what.
What else is there to say about this company? You guys ROCK!
Well, I ordered 2 black racks a few days ago. One medium and the other large. I got them in the mail yesterday and opened them up. The outside edges seemed to have been slightly damaged during shipping so I took photos and emailed them to Daniel in their customer service dept. He responded within 30 minutes and assured me that these areas of concern would not in any way harm the integrity of the racks...that they were cosmetic and were most likely caused during the shipping transit. I replied with a huge "thank you" for his quick reply and told him that I now had peace of mind about using these racks in my display.
Here's the kicker:
He offered me 3 options:
"1. Ship the damaged rack back to us (at your cost). Upon receipt and
inspection, we will re-ship your original order to you with NEW racks at
our expense
2. 50% off replacement rack of your choice for each damaged rack
3. 50% refund of your original order price -- no need to ship racks back,
you can keep what you originally ordered"
I didn't expect this at all..not did I ask for ANYTHING! Wow.
So, I told him I was good and thanks for the great serve. Done..... NOT!
He replied with:
"Thank you, we went ahead and issued 50% refund on original order due to
cosmetic damages from shipping."
I would highly recommend buying these racks to anyone who is not only wants high quality frag racks but a company who stands behind them...no matter what.
What else is there to say about this company? You guys ROCK!