Do you love aquariums and making customers happy?
We are hiring 2 new customer support team members at our headquarters in Garden Grove, CA!
CUSTOMER SERVICE REPRESENTATIVE
Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.
Qualified Candidates Should Possess
ABOUT US
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day and have a great benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!
We are hiring 2 new customer support team members at our headquarters in Garden Grove, CA!
CUSTOMER SERVICE REPRESENTATIVE
Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.
Qualified Candidates Should Possess
- Excellent verbal and written communication skills
- An outgoing, positive attitude about providing superior customer service
- Experience working in a problem-solving capacity
- Multi-tasking capabilities
- Computer literacy
- Ability to share your knowledge
- Saltwater reef and fish experience and/or willingness to learn about the hobby
- Assist customers with a positive shopping experience
- Works well in a team environment.
- Work with the Customer Satisfaction Index to benchmark and improve our service execution
- Respond to and resolve customer issues with urgency
- Ensure implementation and development of the Family Friendly Concept
- Assume responsibility for projects and tasks as they occur
ABOUT US
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day and have a great benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!
