Marine Depot

[pmoradi2002]

Ordered a bunch of stuff from Marine Depot on Thursday for will call. I was going to go and pick up the stuff on my way home from work since I worked near the warehouse. I called before leaving work to be sure my order was ready and they told me that the credit card didn't work. I reread the CC number and it went through, and because of all this they said that I'd have to pick up the next day. What I don't understand is why they didn't call me and let me know that they had a problem...

So anyways I said whatever. So today I went to pick up my stuff and they told me that my order wasn't even picked yet. Fifteen minutes later, they bring my stuff out leave everything on the couch for me to put in my car myself, and left. Their prices aren't that great, their service isn't very well, so I'm not sure if I will do business again with them.

 

[Letsgotothezoo]

I dealt with MD many times. Some will call and some shipped. Never had any problem. Great Service.

Just my opinion.

:elefant:

 

[coachfraley]

I dealt with MD many times. Some will call and some shipped. Never had any problem. Great Service.

+1, I have only had positives with them. Their call in tech support has been very helpful as well.

 

[pmoradi2002]

well their phone customer service is great. in-warehouse not so much.

 

[Reefer08]

Ive only had positive experiences with Marine Depot. They are the best on shipping my order super fast!

 

[Mark82]

Ive only had positive experiences with Marine Depot. They are the best on shipping my order super fast!

+1......

 

[the Reeffer]

Id say over all when i have gone there its been Grade A. I have worked in a warehouse that ships from the net and walk ins before. Its not easy some times to help walk ins they always seam to come right as ups or usps is right down the street hahah. could of just been bad timing

 

[FOSELONE]

why not go to Tom bro ???

 

[Aquafrags]

I say just go to Toms, he will put the order in your CAR!!!:adore:

 

[Letsgotothezoo]

That's true. If you still have your car...lol. The worst is you walk home with the BK skimmer.:aetsch:

I say just go to Toms, he will put the order in your CAR!!!:adore:

 

[MadMax]

Marine Depot is not setup as a traditional retail outlet. The "Will Call" window exists for no other reason than a convenience to us who live locally in Southern California and wish to pick up our items direct instead of paying for shipping.

In other words, the will call window is a convenience counter, not a customer service window. I can surely see where people can get confused easily, however if you knew more about their business model, you'd understand the situation better (not to say that you should, I'm only trying to explain away the discrepancy).

I agree with the above, Marine Depot's shipping efficiency is absolutely incredible...they've fine-tuned it down to a science. I've had product sitting on my doorstep in less than 24 hours on multiple occasions (with regular ground shipping).

You gotta love those UPS trucks:
The unmistakable sound of their squeally Brakes and Suspension stopping in front of your house conjures up emotions equivalent to that of the Ice Cream Man coming down the street. :elefant:

:laugh:

 

[spanky]

My experience has been very positive almost everything is shipped same day and they have a great return policy. For high ends stuff , I agree tha Tom;s is the best choice

 

[SteveOhh]

I never got the memo that they are suppose to load your order in your car......

MD gets an A+ from me..............great customer service, my orders are correct everytime & everyone is very pleasant on the phone. I've done tons of business with them over the past few years and will continue to do so................. :beer:

 

[DaveMorris]

Just have to throw in my two cents as well. Nothing but exceptional service from MD. I will continue buying stuff from them based almost solely on their service. Adn in my opinion, their prices on many items is extremely good.

 

[NVTE]

I always have positive with them.
I like to go to Tom too, but MD is near my house so I get stuffs and save some gas.
Sometime I get scared to go to Tom, because I might walk out with light pocket.

 

[Krucial08]

People have different experiences. Honestly if that would of happened to me I wouldn't go back anymore either. Simple as it gets.

 

[ASommers]

I just had the same thing happen to me sorta. Placed order online on tuesday, on friday I receive a e-mail saying my CC did not go threw. So now I'm not supposed to get my new return pump till Monday.

 

[rmor]

Its nice to buy stuff there too because they have what they call "100% hassle-free retruns" This is definitely a bonus when you buy expensive stuff because which lfs offers that? None I know of. Plus you can use your American Express card to get even more buyer protection and extended warranty and reward points.
I have had only good experiences with Marine Depot, however, I can uderstand why the original poster is upset.

 

[Nanoreefbro]

I've had nothing but positive experiences with Marine Depot as well. Their shipping is definitely top-notch...

 

[stevensun]

I think the will-call guys play the most important part here. I have to say their will-call service isn't as good as when they were in the former location. Before they moved, I bought salt and a chiller from them on different orders and they helped me carry those to my car in both occations. After the move, some will-call guys left and I guess marine depot was thinning their will-call staff too. The new guys are just not as helpful as the old ones and they make mistakes. After all, their prices are great. Who can offer price matches, free shipping and no sales tax?