My first apex failed as I had been shipped an item that was water damaged.
Now after 14 months my EB8 has a faulty outlet.
Neptune have refused to accept that despite numerous similar issues that there is a problem with the unit. They will of course charge me to repair it!
Despite numerous emails back and forth my EB8 is still faulty and when you advise them of their failings under CA Code and the law they become abusive.
There are numerous threads on their own forum about this issue but now I have been banned from their forums because I have made a fuss and brought this to the public attention.
After days of emails and no resolution, but a representative stating that "For me and all of my equipment it is never a matter of "if" but always a matter of "when," I am left with a still non functioning EB8.
Neptune have also refused to follow the law and provide repair information as required under CA Code. In view of this it is my intention to start court proceedings against Neptune Systems for selling a product which isn't fit for purpose and for their breach of the CA Code.
In addition to this they have been both insulting and rude.
Should anyone wish to provide supporting statements in support of the clear issue with the EB8 outlets then please email me at sdgander1@hotmail.com. The successful court case will ensure that they are required to publicly release the repair information for the Apex. This means you can repair the item yourself or have a local electronics shop repair it instead of paying their charges to fix a piece of equipment that is not fit for purpose.
I will not let his matter rest until Neptune are held accountable for the failings of their equipment and attitudes of their staff.
I WILL be taking this matter before the courts and of course the court records will be public information.
PW
Now after 14 months my EB8 has a faulty outlet.
Neptune have refused to accept that despite numerous similar issues that there is a problem with the unit. They will of course charge me to repair it!
Despite numerous emails back and forth my EB8 is still faulty and when you advise them of their failings under CA Code and the law they become abusive.
There are numerous threads on their own forum about this issue but now I have been banned from their forums because I have made a fuss and brought this to the public attention.
After days of emails and no resolution, but a representative stating that "For me and all of my equipment it is never a matter of "if" but always a matter of "when," I am left with a still non functioning EB8.
Neptune have also refused to follow the law and provide repair information as required under CA Code. In view of this it is my intention to start court proceedings against Neptune Systems for selling a product which isn't fit for purpose and for their breach of the CA Code.
In addition to this they have been both insulting and rude.
Should anyone wish to provide supporting statements in support of the clear issue with the EB8 outlets then please email me at sdgander1@hotmail.com. The successful court case will ensure that they are required to publicly release the repair information for the Apex. This means you can repair the item yourself or have a local electronics shop repair it instead of paying their charges to fix a piece of equipment that is not fit for purpose.
I will not let his matter rest until Neptune are held accountable for the failings of their equipment and attitudes of their staff.
I WILL be taking this matter before the courts and of course the court records will be public information.
PW
