That is true but most shops are ran by owners and partners. Not just employees. And the employee wouldn't give a rats @$$ about extra profits. Doesn't benefit him. He's probably making 7$ an hour or getting free or cheap coral. No worker is going to up the price. And yes. All shops are going to charge more for nicer pieces. But the fact that he told you he was going to charge more once it colored up was a total salesman move. And he's basically telling you take it or leave it. Keep up that attitude and he will be begging for business soon I guarantee you that. A lot of big business will have a 100% satisfaction guaranteed (costco, etc) Because they know having that rep will ultimately bring in more profit. Them having that attitude will ultimately put them out of business.