I Got Corals/Seaside Aquatics Warranty Issue?
- Thread starter Reef_Magik89
- Start date
SETTING THE RECORD HERE.
What happened between Sea Side Aquatics and I Got Corals is a respect in business matter.
Ownership of I Got Corals (excluding Bryan) bought a 'LOT' deal on the Sea Side items as they did in the past.
Running minor sales and following pricing rules have never been an issue with them for the past year they've been in business.
However, instead of sticking with MAP (Minimum Advertised Pricing) as agreed upon as a responsibility of any Vendor, They went and LOW-BALLED Everyone... Not by $10, $20, $30... but over $40 continuously over the span of weeks on their Facebook and Craigslist.
We've asked repeatedly to please go back to MAP over the span of the weeks, IGC ownership passed the BLAME among each other.
We even offered a FULL refund to reacquire the reminding units, but was refused. Instead, it was such a hot ticket item for them to sell and bring customers into their store that they continued.
Everyday we had Stores sending us screen shots of IGC's sale and asking us why are we letting it happen?
So... We pulled the plug and told them that after weeks of reasoning with IGC ownership and offering a compromise, we will NOT warranty any of our products from their store due to their liquidation of our products.
Their response, NOTHING and continued to push on with their sale.
Anyone in business know this is a cardinal sin.. If it was Ecotech, AI, Neptune, RO, or any other brands, the same would have been done. You buy under unauthorized MAP or from a non-dealer, there won't warrantying it.
It sucks that so many have bought those items mis-informed, but IGC was well aware of the situation as per discussion with Sea Side Ownership when they sold the items to you. When we parted ways, they were well aware it's their responsibility for those replacements.
Yes, that is true in the past when Tom has his retail shop. Beside the handful of haters here on him, how many hundreds of us got KILLER deals when he ran SoCal Tropical? Time change, people have responsibilities to up hold when they change their role. Yes, the matter was much more complex. IGC Ownership is WELL aware that Liquidation pricing negated the warranty. It is a business matter and not something to look blindly to. They were well aware that we will stop warrantying our products on their shelves and it would be a matter for them to resolve on their own.
Aquarium Hot deals is not owned by Tom, there are two active members this forum that are fully operating and promoting it
Exactly, its a matter of respect for the other Local Fish Stores that do respect that and earn a living. The protection of THEIR profit margins to keep them floating.
Personally, Bryan is NOT involved. That is my personal opinion. I find his comment to be true.
Yes, there are a thousand ways so push a brand. Having Sales are GREAT, but pricing at liquidation is exactly what it is, liquidation.
Good Rant. Speaking of which, where are those hundred of folks that save hundreds of dollar because of all those hook up to chime in?
Anyways, When Tom took on bigger responsibilities, he had to wear big boy pants and respect the rules that helped the business thrive.
He's not on a power trip. Power trips are instant, he spent weeks trying to resolve the matter and even offered to buy it back. He's done everything he can and needs to protect the other stores that have been loyal and followed the policies for years. He's not making any more money off of it, in fact IGC ownership got the best deal possibly. He's trying to ensure that the store who truly support the polices get their investments back.
Put yourself in the shoes of some of the store nearby IGC who also carries BM products. Its a matter of respect.
WOW, you probably have never met that guy.
NOT about money, matter of good business and respect for other participants in the retail industry. The items were sold at what is considered liquidation prices. IGC has plenty of stock that they refuse to give back for a refund. They are well aware the items are not warrantied and continued to sell so.
........ I like to re-iterate that of my own personal opinion. Bryan is NOT involved and it's an issue with IGC ownership who many of you do not interact with.
Aquarium Hot deals is not owned by Tom, there are two active members this forum that are fully operating and promoting it
Exactly, its a matter of respect for the other Local Fish Stores that do respect that and earn a living. The protection of THEIR profit margins to keep them floating.
Personally, Bryan is NOT involved. That is my personal opinion. I find his comment to be true.
Yes, there are a thousand ways so push a brand. Having Sales are GREAT, but pricing at liquidation is exactly what it is, liquidation.
Good Rant. Speaking of which, where are those hundred of folks that save hundreds of dollar because of all those hook up to chime in?
Anyways, When Tom took on bigger responsibilities, he had to wear big boy pants and respect the rules that helped the business thrive.
He's not on a power trip. Power trips are instant, he spent weeks trying to resolve the matter and even offered to buy it back. He's done everything he can and needs to protect the other stores that have been loyal and followed the policies for years. He's not making any more money off of it, in fact IGC ownership got the best deal possibly. He's trying to ensure that the store who truly support the polices get their investments back.
Put yourself in the shoes of some of the store nearby IGC who also carries BM products. Its a matter of respect.
WOW, you probably have never met that guy.
NOT about money, matter of good business and respect for other participants in the retail industry. The items were sold at what is considered liquidation prices. IGC has plenty of stock that they refuse to give back for a refund. They are well aware the items are not warrantied and continued to sell so.
........ I like to re-iterate that of my own personal opinion. Bryan is NOT involved and it's an issue with IGC ownership who many of you do not interact with.
[MENTION=3640]TypicalWhiteAZN[/MENTION] I get what IGC did was wrong, so simply stop supplying them, not void the warranty of unknowing consumers who purchased your products. That is how you will loose faithful customers in the long run. It's not like you will have to continuiously honor warranties to products that were sold under MAP if you stop supplying them (just the ones that may have problems that were sold during that time). I know I wouldn't EVER buy a product again from a company that wouldn't honor my warranty when I bought from a store that they supplied. That issue is between store and supplier, not the consumer that put faith in your brand/product.
throwing in my final word in this gay @ss thread...
IGC doing this kind of drama is so shady and messed up... i don't are if they have the coral i've been looking for for 10 years for 5 bucks... if they can't behave like an honest LFS, then they don't deserve my business... this is so off putting... i rather buy a skimmer at tongs... LOL... i don't care who was lying about what... that's so crazy and stupid...
good luck trying to stay open guys...
IGC doing this kind of drama is so shady and messed up... i don't are if they have the coral i've been looking for for 10 years for 5 bucks... if they can't behave like an honest LFS, then they don't deserve my business... this is so off putting... i rather buy a skimmer at tongs... LOL... i don't care who was lying about what... that's so crazy and stupid...
good luck trying to stay open guys...
I'vd never met tom, I'm only commenting based on what I've read so far. And to void all warranties from people that have purchased from igc isn't the right business decision. They should have some sort of contract in place to where they can fine or sue icg for violating rules. They shouldn't take it out on the customer. If I was a customer or was planning on purchasing their product and heard about the voiding of already purchased products. I sure as hell wouldn't buy from them anymore. I don't know who Bryan is. But I've been to icg twice in the last month. And my initial response was they were going out of business the way they were selling and the slim amount of live stock they had. And all their sales were only to draw customers. The first time I came in I said I'd never come back because not a single person spoke to me once Nd asked me whether or not I needed help. Second time time at least now I knew who actually worked there. But he sat back in his office chair leaned back on his computer and never got up to even help me. His Asian helsocalledvriend got up and grabbed me 5 big jars of the product I came for. Nd didn't offer to help me bring it to my car or give me a bag. I'm talking 5 huge jars. I'm not trying to bag on igc. But I'm bringing this up only to add to their ways of business causing the void of warranty. Not only are they going to put others out of business but they too will go out sooner then later.. This is a discussion forum and im Just giving my opinion. And whether or not people hVe met either person. I think we all have the right to our opinion.
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So the skimmers were essentially contraband & the customers were crack addicts for trying to save $40.
& im voting for Deez Nuts
http://time.com/4007941/deez-nuts-president-2016/
& im voting for Deez Nuts
http://time.com/4007941/deez-nuts-president-2016/
in a "crap" throwing fight, there are no winners, only losers.
this thread paints BOTH companies in poor light. Seaside for using customers to get back at IGC, and IGC for unfairly undercutting other retailers to get the sale.
this type of issue will never see the inside of a court, because the cost to litigate will be much higher than the revenue gained/lost. reputation is a much pricier commodity, and both parties have seemed to thrown caution to the wind in this regard.
a happy customer becomes a return customer. you burn one and try to blame it on someone else, all you're doing is burning BOTH companies, you haven't absolved yourself of the blame.
i still hope one of the 2 companies will smart up and do the right thing for the reputation.
Seaside can stop selling to IGC, but still honor their warranty because they believe in their PRODUCT.
IGC can refund/replace warranty on their own dime, because they were the one that decided to break the MAP.
either way, the customer should not be the ones that pays for disagreement between companies.
this thread paints BOTH companies in poor light. Seaside for using customers to get back at IGC, and IGC for unfairly undercutting other retailers to get the sale.
this type of issue will never see the inside of a court, because the cost to litigate will be much higher than the revenue gained/lost. reputation is a much pricier commodity, and both parties have seemed to thrown caution to the wind in this regard.
a happy customer becomes a return customer. you burn one and try to blame it on someone else, all you're doing is burning BOTH companies, you haven't absolved yourself of the blame.
i still hope one of the 2 companies will smart up and do the right thing for the reputation.
Seaside can stop selling to IGC, but still honor their warranty because they believe in their PRODUCT.
IGC can refund/replace warranty on their own dime, because they were the one that decided to break the MAP.
either way, the customer should not be the ones that pays for disagreement between companies.
Agree 100%. Both sides look bad and the customer is made to pay the price. I completely understand and think what igc did was wrong, but it doesn't excuse not honoring warranty. I for one have already made my decision and will do what I always do and that's vote with my wallet. Neither will see a dime from me now. That's the only power any of us have.
