No it was a DIY deal. It's pretty simple really. It's just done with storage tanks, 2 pumps (not counting the ATO pump), 3 timers, a couple solenoids and a float switch. The float switch is jumped to 2 solenoids. There is one solenoid for the water change pump and one for the ATO. The ATO and WC pumps are on two separate timers. From 12:20AM until 11:45PM the ATO is on. At 12:00am, a pump in the sump turns on for 2 minutes and pumps what turned out to be pretty **** close to 3 gallons (give or take a few ounces) into a drain (in my condo I used my washing machine drain). At 12:10AM, the WC solenoid timer turns on which turns on the pump which pumps the new water and additives in. At 12:15 the WC timer turns off and then at 12:20 the ATO turns back on. As far as making the water, I have float valves on my 32 gallon Brute trash cans that I set at 25 gallons. There is one trash can on a stand above the other. The RODI is plumbed into the top trash can. I mix in the top one. From there it drains into the lower trash can either by a T valve on a bulkhead in the bottom of the top trash can or by a 1/4" water line that is plumbed from the top tank to the bottom tank with a float valve on the bottom tank. When both tanks are topped off it is good for 15 days. Set it and forget it. Easy breezy and for around $150 minus my RODI. I've been running it for over a year and haven't had a single mishap.