A warning about Bulk Reef Supply

[Aquafrags]

I would tell them to send you a membrane , 40 bucks shipped!!

That's customer service!!

 

[travisw30]

They found a loophole to avoid helping me. They said I need to show them a receipt knowing that I cannot get in touch with the seller.

Why can't you get in touch with the seller. Isn't this just a month old? And why can't you get a receipt?

 

[travisw30]

Why didn't you buy direct from them???

 

[Reef Bullet]

This is very depressing to hear. I JUST got mine from BRS and set it up a couple nights ago. It is working fine so far but I have read this thread and several other things about their RO/DI systems that concern me. One post suggested that there may be a link between them and problems with PO4. I got the unit in part to help with my PO4 problems... I am going to cross my fingers that I will be like so many people who have recommended it highly to me and it will work great!

So sorry to hear about your bad experience.

 

[bvysochin]

+1.. Check to make sure the membrane is seated.. check to make sure the membrane housing isn't cracked.. and check to see what type of membrane is inside, to begin with.. Membranes have different rejection rates.. although what you are describing sounds awfully high, even with the poorest rejection rate..

 

[Trigger]

Well I called the vendor again today and he hung up on my call while it was ringing. So, guess what I found. One of his craigslist ads with his phone number.
http://inlandempire.craigslist.org/for/2872960662.html

 

[MedicBMC]

I know the guy you bought it from I wont say his name, but he's fairly busy with his other business. Seems odd he'd reject your calls.

 

[Trigger]

ya, but furniture shouldnt keep him from calling me back or answering a text even. I really think he is bailing out of his aquatic business and could care less about that side. And i dont mind mentioning his name " Aaron" so others wont have to deal with this.

 

[Trigger]

Ok, I gave Aaron until last night to give me a receipt and once again he ignored my messages. I contacted Reid once again at brs and he is going to send Aaron an email requesting a copy of the receipt. A least that's a start. But brs has the original invoice. Not sure why this is so hard to solve. I know they have to prove its theirs, but there has to be another way to prove purchase. Either way, if Aaron did this to me, he will do it to anyone. I had a fairly good business relationship with Aaron for almost a year and this is the way he treats me.
Another weird thing is that when I first ordered this stuff from him, he sent me a text saying my halides came in and that I should pick everything up together when the r/o arrives. Well when everything came in, he called me to pick the stuff up. I get there and there are no halides. He said they were not in. That is opposite of what he stated 2 weeks prior. Did he sell them to someone else or was he just lying to me for some odd reason.
If you think you know this guy, think again. He sold off his whole system around the time of my purchase and stated that he is moving from his apartment because he found a house. Real story is that he "had" to move and the complex was putting him in another apartment from what he told me. Contradiction on his part again. Be cautious if you are one of his customers. Mine could be an isolated incident but this doesn't seem like an honest business anymore. Thanks for letting me vent and hopefully no one else gets screwed.