Ryan - thank you for the information, I will look into and improve my customer service.
Regard to other people comment about the situation. No one actually know the truth b/t me and your wife.
Again I am not obligated to give anyone discount. Even if i sold vortech for a buck to that customer, if that customer come back to purchase another one...it's 420. End of the story.
You can have your brother, friends, family members and Tom's haters to post reply on RC or here, the bottom like is:
Your wife paid retail price of 420. Nothing more and Nothing less.
I am sorry for the unprofessional reply.