Neptune Apex - not fit for purpose and appaling customer service.
- Thread starter PilotWolf
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I thought my point was pretty clear. Apparently not, so:
OP is having issues w/ EB8 outlet:
https://www.google.com/url?sa=t&rct...=7aASbsBns7vD3hwtwqkOhA&bvm=bv.66111022,d.cGU
" I am aware of the issue with low draw devices not switching off and for me, the relay outlets "
https://www.google.com/url?sa=t&rct...=DQYyY_2n32Na21lk4Wr-SA&bvm=bv.66111022,d.cGU
"low wattage device problems"
http://indmas.org/main/index.php/topic/11604-neptune-eb8-issues/
"I access the controller program and select "off" They dont shut off. If I leave the outlet I selected on "off", unplug the power head, plug it back in, the outlet is then off. Its almost as if the outlet wont shut off if something is drawing current from it. "
This is just from the first top of the page...
That said, I'm by no means suggesting / siding w/ the OP on this. Frankly, I don't give a crap because I don't own an Apex -- I'm building my own. My point, since it clearly needs explanation, is that he's not the ONLY one experiencing issues w/ the EB8 as you seem to suggest.
OP is having issues w/ EB8 outlet:
https://www.google.com/url?sa=t&rct...=7aASbsBns7vD3hwtwqkOhA&bvm=bv.66111022,d.cGU
" I am aware of the issue with low draw devices not switching off and for me, the relay outlets "
https://www.google.com/url?sa=t&rct...=DQYyY_2n32Na21lk4Wr-SA&bvm=bv.66111022,d.cGU
"low wattage device problems"
http://indmas.org/main/index.php/topic/11604-neptune-eb8-issues/
"I access the controller program and select "off" They dont shut off. If I leave the outlet I selected on "off", unplug the power head, plug it back in, the outlet is then off. Its almost as if the outlet wont shut off if something is drawing current from it. "
This is just from the first top of the page...
That said, I'm by no means suggesting / siding w/ the OP on this. Frankly, I don't give a crap because I don't own an Apex -- I'm building my own. My point, since it clearly needs explanation, is that he's not the ONLY one experiencing issues w/ the EB8 as you seem to suggest.
that has no bearing on the discussion here.
what you're quoting are broad issues with the item, but:
1. none of them seem to be repeated comments.
2. none of them seem to be common.
that's like me doing a google search for "FORD FOCUS SHIFTING PROBLEMS"..
i'm going to get a ton of different people experiencing different issues, but it doesn't point to any sort of design failure.
people may be having issues with their EB8, but it's not the SAME problem, and so far, doesn't seem to match the OP's problem.
what you're quoting are broad issues with the item, but:
1. none of them seem to be repeated comments.
2. none of them seem to be common.
that's like me doing a google search for "FORD FOCUS SHIFTING PROBLEMS"..
i'm going to get a ton of different people experiencing different issues, but it doesn't point to any sort of design failure.
people may be having issues with their EB8, but it's not the SAME problem, and so far, doesn't seem to match the OP's problem.
I'm sorry I don't think neptune sends out water damaged eb8's or other products. I'd need to see proof of that original statement and not assume that as fact.
I must be missing something here. Id like to see the complete email exchange rather than the cherry picked excerpt proved here. but hell I dont care that much
I must be missing something here. Id like to see the complete email exchange rather than the cherry picked excerpt proved here. but hell I dont care that much
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OP ambiguously says, "Now after 14 months my EB8 has a faulty outlet."
The water-damaged unit was his first unit, so I implied that the EB8 is from his SECOND unit since the first already failed.
Granted, it is tremendously unclear as to what the OP's specific problem is, but all of the issues above also have to do w/ faulty EB8 outlets.
My point wasn't to prove or disprove whether or not there is an inherent flaw in the EB8. I was simply pointing out that he's not the only one having issues w/ EB8 outlets which was intended as a direct response to:
Since we don't have the specifics -- and please point me in the right direction if we do -- I don't think any of us can say whether or not there is only ONE, TWO... INFINITY * INFINITY people experiencing the same problem.
The water-damaged unit was his first unit, so I implied that the EB8 is from his SECOND unit since the first already failed.
Granted, it is tremendously unclear as to what the OP's specific problem is, but all of the issues above also have to do w/ faulty EB8 outlets.
My point wasn't to prove or disprove whether or not there is an inherent flaw in the EB8. I was simply pointing out that he's not the only one having issues w/ EB8 outlets which was intended as a direct response to:
Since we don't have the specifics -- and please point me in the right direction if we do -- I don't think any of us can say whether or not there is only ONE, TWO... INFINITY * INFINITY people experiencing the same problem.
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that's kinda my point (i'm not disagreeing with you, i'm adding to what you've said).
it's one thing to say that something is faulty, but you really have to actually pinpoint what the cause of the problem is.
people are having issue with one outlet not triggering low current devices, and neptune offers the solution that the device should be moved to a port/outlet with a switched relay which can handle it.
that doesn't seem to be the OP's problem, though i have no idea, since the OP hasn't clarified. I'm only making that assumption because if that's the case, neptune/apex has already given the solution, if the OP choses not to follow that solution, that seems to be something else entirely.
it's one thing to say that something is faulty, but you really have to actually pinpoint what the cause of the problem is.
people are having issue with one outlet not triggering low current devices, and neptune offers the solution that the device should be moved to a port/outlet with a switched relay which can handle it.
that doesn't seem to be the OP's problem, though i have no idea, since the OP hasn't clarified. I'm only making that assumption because if that's the case, neptune/apex has already given the solution, if the OP choses not to follow that solution, that seems to be something else entirely.
Really I did? Neptune deleted POSTS on their forum....
Too many people reading what they want to see not what I have written.
My first NEW apex failed within hours of plugging it in. Neptune stated it was water damaged and sent me their own photos to show that. It was not damaged by me - therefore it was supplied that way. The latest failure is the replacement EB8.
The fault which numerous people have is that the outlets fail and do not turn off - both the triac and relay switched ones. Neptune give conflicting information on their use too...
The 4 failures I referred to were on the Neptune forum and all in the previous 3 weeks. Maybe those who keep quoting figures should work that out statistically.
I am very well aware of the court proceedings and what is required, from PRACTICAL experience - thank you though.
Given that this has now descended into simply attacking me I'll post no more here than the outcome.
Maybe if Neptune had put it's customers' (service) above it bottom line none of this would be necessary....
As I said everyone is entitled to their own opinion and I'm entitled to mine and I will deal with the issue in the way I see fit.
PW
Too many people reading what they want to see not what I have written.
My first NEW apex failed within hours of plugging it in. Neptune stated it was water damaged and sent me their own photos to show that. It was not damaged by me - therefore it was supplied that way. The latest failure is the replacement EB8.
The fault which numerous people have is that the outlets fail and do not turn off - both the triac and relay switched ones. Neptune give conflicting information on their use too...
The 4 failures I referred to were on the Neptune forum and all in the previous 3 weeks. Maybe those who keep quoting figures should work that out statistically.
I am very well aware of the court proceedings and what is required, from PRACTICAL experience - thank you though.
Given that this has now descended into simply attacking me I'll post no more here than the outcome.
Maybe if Neptune had put it's customers' (service) above it bottom line none of this would be necessary....
As I said everyone is entitled to their own opinion and I'm entitled to mine and I will deal with the issue in the way I see fit.
PW
Whooooooo drops Mic walks off.... if you were going through their support channels u would havr email copies of the dialogue between you two... outlet not turning off? They dont work with low voltage or wattage items...ie aqua lifter etc.
4 failures?! 3 weeks?! Holt crap bat man... how many apex's are in circulation and in use world wide or state wide whatever.... pretty statically irrelevant... like adding a drop to a bucket...makes ripples doesn't cause a hurricane...
Water damage seems to happen when people drop stuff in water... it doesn't magically appear... the whole story seems like bs... no emails no nothing..no proof... all he said she said you said I said we said...lol
4 failures?! 3 weeks?! Holt crap bat man... how many apex's are in circulation and in use world wide or state wide whatever.... pretty statically irrelevant... like adding a drop to a bucket...makes ripples doesn't cause a hurricane...
Water damage seems to happen when people drop stuff in water... it doesn't magically appear... the whole story seems like bs... no emails no nothing..no proof... all he said she said you said I said we said...lol
Totally agree.
"Boo hoo, my apex doesn't work... I'm gunna sue you"
What a joke.... I bet he was expecting praise, and thought that everyone would be on his side after saying he wanted to sue neptune. Hey buddy I don't know how they do things in Europe, but we look down on people who are sue happy.
I guarantee you the happy neptune customers outweigh the unhappy ones 10:1 or shoot maybe 20:1. I still think it sucks that your apex broke, and it sucks that Neptune didn't repair your broken eb8 out of warranty, BUT THATS LIFE! It's gunna happen to you again, so what are you gunna do??....sue every company that doesn't do what you say?!? Just not realistic, man.
My family has owned their own business for 20+ years, so U can expect that we've ran into a few people like yourself over the years, so this kinda crap bugs me. People out suing for no damm reason, then the business owner ends up having to settle and fork out money because of as$holes like yourself.
"Boo hoo, my apex doesn't work... I'm gunna sue you"
What a joke.... I bet he was expecting praise, and thought that everyone would be on his side after saying he wanted to sue neptune. Hey buddy I don't know how they do things in Europe, but we look down on people who are sue happy.
I guarantee you the happy neptune customers outweigh the unhappy ones 10:1 or shoot maybe 20:1. I still think it sucks that your apex broke, and it sucks that Neptune didn't repair your broken eb8 out of warranty, BUT THATS LIFE! It's gunna happen to you again, so what are you gunna do??....sue every company that doesn't do what you say?!? Just not realistic, man.
My family has owned their own business for 20+ years, so U can expect that we've ran into a few people like yourself over the years, so this kinda crap bugs me. People out suing for no damm reason, then the business owner ends up having to settle and fork out money because of as$holes like yourself.
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