I don't get the hate for tongs. Never had a problem with their fish, corals, or customer service. If i need help I'll ask for it. When I ask, they help. If they don't come up to you, who cares. IMO, they are one of the better stocked lfs with a variety of stuff. A little more expensive though. Haven't been there in a while.
Must be doing something right. going to drop by, always like seeing what they have on hand.